IT Support & Operations Specialist

Everett, MA

The IT Support & Operations Specialist plays a key role in ensuring smooth technology operations across the organization. This position combines technical support, inventory management, and IT project assistance. The ideal candidate is detail-oriented, proactive, and capable of managing multiple responsibilities.

Key Responsibilities

IT Support & Helpdesk

• Serve as the first point of contact for IT-related issues, providing timely and effective support to end-users.
• Troubleshoot hardware, software, and network problems, escalating complex issues as needed.
• Maintain accurate documentation of support requests and resolutions in the helpdesk system.

Inventory Management

• Track and manage IT assets, including computers, peripherals, networking equipment, and software licenses.
• Oversee procurement, deployment, and disposal of IT equipment in compliance with company policies.
• Maintain up-to-date inventory records and ensure proper labeling and storage of equipment.

IT Projects

• Assist the IT Manager in planning and executing IT projects, such as system upgrades, migrations, and new technology implementations.
• Coordinate with vendors and internal teams to ensure timely delivery and installation of equipment and services.
• Participate in testing and quality assurance for new systems and applications.

Building Maintenance Support

• Collaborate with the IT Manager to address building maintenance needs, including coordination with facilities vendors.
• Monitor and report on building systems (e.g., HVAC, security, access control) to ensure operational efficiency.
• Support emergency response and contingency planning for building and IT infrastructure.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience:
  • 1+ years in IT support or similar role.
  • Experience with inventory management systems and IT asset tracking.
  • Familiarity with building maintenance processes is a plus.
• Skills:
  • Strong troubleshooting and problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Proficiency in Windows, networking basics, and common business applications.
  • Ability to communicate effectively with technical and non-technical staff.

Additional Requirements

• Ability to lift and move IT equipment as needed.
• Occasional after-hours support for critical issues or maintenance tasks.
• Willingness to assist in the department when needed.