Recently in the news you may have heard about individuals receiving phone calls from someone posing as a local bank, requesting personal and account information.
You may have also heard about emails that look like they are from an individual’s bank offering downloads or requesting personal and account information.
Everett Co-operative Bank will NEVER call or email you asking for account or personal information. If you ever receive a phone call or email like this, do not give out your information and please notify us right away.
We will also NEVER ask you to download anything in an email and that includes Facebook or any other social networks.
To report a suspicious call or email, or to simply ask questions, please call Everett Co-operative Bank during normal business hours, at 617-387-1110.
Online Security Tips
- Control physical access to your personal computer (PC); that is, do what you can to prevent unauthorized persons from using your PC.
- If you are using your PC and need to walk away from it for any reason, log off or lock your workstation.
- Select passwords that would be difficult for others to guess and change them frequently.
- Do not give your passwords to anyone. Do not save passwords on your website or leave written notes with your password near your PC.
For more Online Security Tips - review the following brochures:
Report suspicious activity you notice relating to your PC or use of your PC to the appropriate parties and do so as quickly as possible. If you notice suspicious activity relating to accounts at Everett Co-operative Bank that you access online, promptly report that activity to us.
- Install virus management software on your PC and scan your PC regularly.
- Keep your virus files up to date (i.e., latest signature files, product upgrades).
- Be cautious when downloading and running programs or Java or ActiveX applets as they may contain unsecure data which cannot be filtered, for example, using firewall or anti-virus software.
- Use extreme caution when opening e-mail received from unknown sources and pay special attention to any attachments. Do not launch or open an attachment from an unknown source. When in doubt, delete the email without opening it.
- Understand and use the security features provided by your PC software, such as those included in many operating systems, browsers and word processing systems.
- Ensure that your browser uses the strongest encryption available and be aware of the level of encryption used when you connect to various sites and applications. For example, Everett Co-operative Bank currently requires the use of 128-bit encryption.
- Use only software from reliable and known vendors.
- Stay abreast of the latest release and patch levels of the PC software you use.
Internet E-mail Tips
E-mail is not a secure transmission route so you should never include sensitive personal information like your social security number, account number, or personal identification number (PIN). If you would like to communicate this type of information to Everett Co-operative Bank, please call us directly at 617-387-1110.
If you suspect suspicious or fraudulent activity related to your Everett Co-operative Bank account(s), please let us know right away. You should also contact your Internet Service Provider so they may block suspect companies from your e-mail inbox. To learn more about how to control and manage your incoming e-mails, please refer to your Internet Service Provider's online resources.
Be Aware of On-line Financial Fraud/Email Scams (Phishing)
Increasingly, Americans are receiving fraudulent e-mails that direct recipients to websites where they are asked to provide confidential, personal and financial information. These e-mails may vary significantly. Some claim that the individual's personal information is necessary to assist in the fight against terrorism or for some other alleged legal purpose. Other e-mails purport to be from government agencies, legitimate financial institutions or even the new social media platforms, such as Facebook or YouTube. The e-mail may claim that there is a problem with an account and will provide a link to a site that may look authentic. The e-mail may even ask you to download something. You may be asked to input personal information such as bank account numbers, PINs or a Social Security Number. These fraudulent schemes are commonly known as "phishing". DO NOT provide any personal information by clicking on the link. DO NOT click or download items in an e-mail. Everett Co-operative Bank will never ask for personal information over the telephone or e-mail.
If you suspect Identity theft or fraud involving Everett Co-operative Bank, contact us immediately at at 617-387-1110.
Additionally, we advise that you report any suspicious e-mail activity to the FTC. Submit information regarding the "phishing" file by entering a complaint with the FTC website. If you believe you have been defrauded, file your complaint at www.ftc.gov. You can also visit the FTC's identity Theft website to learn how to minimize the financial damage from identity theft.